Frequently Asked Questions
- How do I delete my account or personalized data?
- Which languages is Omni Messenger available in?
- Which platforms can Omni Messenger integrate with?
- How can I log in to the system?
- I forgot my password? What should I do?
- How can I define Whatsapp integration to the system?
- Can I define more than one number?
- Can I create an Autoresponder to welcome customers?
- How can I define business hours?
- Can I send an automatic reply to the customer who writes outside business hours?
- Can I send a survey to the customer at the end of the call?
- How long after the conversation is resolved is the survey sent? Can the time be adjusted?
- How can I customize the survey?
- How can I accept a conversation?
- How do I know how many conversations are waiting?
- How long after a conversation has been resolved is it archived? Can this time be set?
- How can i set the timezone of the app?
- According to which rules can conversations go to agents? Can I set special rules according to my own wishes?
- How can I prevent agents from cherry picking conversations?
- What are the system views?
- Where can I see the conversations assigned to me?
- How can I create a custom inbox view?
- Can I edit custom views?
- How can I add an agent to the system?
- What are the definitions of roles? What does role assignment do?
- Which roles can accept conversations?
- How can I change a user's role after defining it?
- Can I assign agents to various departments and group them within themselves?
- How can I create a proactive message template?
- Can I send images or videos via Template?