How can I customize the survey?

In the Integrations section, you need to click on the ‘Ready Messages’ section from the ‘︙’ sign next to your integrated phone number. You can fill in the ‘Customer Satisfaction Message & Actions’ field with a desired CSAT message, and you can switch CSAT sending on/off at any time via the toggle on the right side. In addition, the content of the three default options for CSAT can also be changed.