Where is the agent status set? – Omni Messenger

After logging into the system, you can set your own status from the section under your name at the bottom left. The statuses are as follows:

Online	Online	General Online status.
Online	Whatsapp Online	Agent is available to take coversations on Whatsapp Channel.
Offline	Offline	General Offline status.
Offline	Vacation/PTO	Agent is out of the office on paid time off.
Busy	Busy	General Busy status.
Busy	Researching	Agent is actively investigating a complex issue for a conversation.
Busy	Training	Agent is unavailable due to training sessions.
Busy	Designing Solution	For agents crafting proposals or solutions.
Busy	Reviewing Code	For agents working on technical issues.
Busy	Working on High Priority	For urgent conversation requiring immediate attention.
Busy	Lunch	Agent is out for lunch
Busy	Coffee Break	Agent is out for coffee break.
Away	Away	General Away status.
Away	On Call	Agent is available for urgent issues but not actively working on coversations.
Away	Meeting	Agent is unavailable due to a scheduled meeting.